bdg3 Privacy Policy —
Your Data Is Our Responsibility

bdg3 collects the information necessary to provide its services. This collection happens in two main ways: information you provide directly, and technical information collected automatically.

2.1 Personal Information Provided Directly

During registration and account management, you provide the following information:

• Full name (in Bengali or English)
• Email address
• Date of birth (for age verification)
• Password (stored in encrypted form)
• Mobile number (where applicable)

2.2 Financial Information

Information required for deposit and withdrawal processing:

• bKash, Nagad, Rocket or Upay account number
• Bank account details (for bank transfers)
• Transaction history and amounts

2.3 Identity Verification Information

In certain circumstances (such as large withdrawals) we may request the following documents for identity verification:

• National ID card (NID) or passport copy
• Proof of address
• Proof of ownership of the payment method

2.4 Automatically Collected Information

When you use our site, the following information is collected automatically:

• IP address and device type
• Browser version and operating system
• Time and duration of site visits
• List of pages viewed and navigation path
• Cookie and session data

bdg3 may share information with third parties in the following limited circumstances and under strict confidentiality agreements:

4.1 Payment Providers

To complete financial transactions, we share the necessary information with bKash, Nagad, Rocket, Upay and approved banks. This information is used solely for transaction processing.

4.2 Technology and Service Partners

To operate the site, we work with selected technology partners (such as hosting and cybersecurity providers). They are bound by strict confidentiality agreements.

4.3 Legal Requirements

We may be required to provide necessary information in response to a lawful order from law enforcement authorities or a court of competent jurisdiction.

4.4 Business Transfers

In the event of a business merger or acquisition, user information may be transferred. In such cases, however, we will notify you in advance and this Policy will continue to apply.

bdg3 follows the highest industry standards to protect your personal information. Our technical and administrative security measures are as follows:

6.1 Technical Security

• 256-bit SSL (Secure Socket Layer) encryption — for all data transfers
• Passwords secured with bcrypt hashing algorithm
• Detection of suspicious login attempts and automatic account lockout
• Two-factor authentication (where applicable)
• Regular security audits and vulnerability assessments

6.2 Administrative Security

• Access to personal information restricted to authorized staff only
• Regular staff training and privacy awareness programs
• Data breach detection and response plan
• Strict data processing agreements with third parties

6.3 Steps in Case of a Data Breach

If a security breach occurs, we will notify affected users as quickly as possible and take the necessary remedial steps. If you notice any suspicious activity, contact us immediately at [email protected].

You have the following rights regarding your personal information:

8.1 Right to Know

You have the right to know what information we hold about you. Upon request, we will provide a summary of the information we store about you.

8.2 Right to Rectification

If any of your information is incorrect, you may request a correction. You can change some information yourself in your account settings; for changes to important information, please contact the support team.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, we reserve the right to retain information required to meet legal obligations.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for marketing communications. If you contact us, we will action your preference without delay.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact us via 24/7 live chat or at [email protected]. We will process your request within a reasonable timeframe.

bdg3 reserves the right to change or update this privacy policy at any time. In the event of changes, we will take the following steps:

• The "Last Updated" date at the top of the policy will be changed
• Registered users will be notified by email of any significant changes
• Users will be informed of changes through a notice upon accessing the site

If you continue to use our services after any changes, you will be considered to have accepted the revised policy. We therefore recommend that you review this page regularly.